Last updated: 08 May 2026

Return Window

You have [7/14/30] calendar days to return an item from the date you received it.

Eligibility Criteria

To be eligible for a return, please ensure that:

• The item is unused and in the same condition that you received it.

• The item is in its original packaging.

• You have the receipt or proof of purchase.

Non-Returnable Items

The following items cannot be returned or refunded:

• Customized/Personalized Goods: Items made to your unique specifications.

• Perishable Goods: Food, flowers, or newspapers.

• Hygiene Items: Opened intimate apparel, earrings, or cosmetics.

• Final Sale Items: Products clearly marked as "Final Sale".

Defective or Damaged Items

If you receive a faulty or damaged product, you are entitled to a repair, replacement, or full refund. Please notify us immediately at lab@chartofthenuclides.org with photo evidence of the damage.

Refund Process

Once we receive and inspect your item, we will notify you of the status of your refund.

• Method: If approved, the refund will be initiated to your original method of payment.

• Timeline: You will receive the credit within a certain amount of days (typically 7–14 business days), depending on your card issuer's policies.

Shipping Costs

• Standard Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• Defective Items: If the return is due to our error (defective or incorrect item), we will cover the return shipping costs.

How to Initiate a Return

To start a return, please contact our support team at lab@chartofthenuclides.org or fill out our Form.